# MeroSoft Nepal — MIMS ISP Management Software

> MIMS (MeroSoft Management System) is an all-in-one ISP management platform for Internet Service Providers in Nepal and worldwide. It unifies customer lifecycle management, automated service provisioning, RADIUS billing, network monitoring, ticketing, and messaging into a single web-based operational hub.

## Core Capabilities & Features

- **Customer & Subscription Lifecycle**: Single-record management for customer profiles, service locations, IP assignments, bandwidth plans, and active status.
- **RADIUS & Automated Provisioning**: Automated user authentication, bandwidth throttling, IP pool assignment, and instant disconnect/reconnect tied to billing status. Supported vendor integrations include MikroTik, Juniper, Cisco, and TR-069 ACS.
- **Billing, Invoicing & Payment Gateways**: Automated recurring invoices, automated dunning, reseller balance management, and integration with major payment gateways (eSign/eSewa, Khalti, ConnectIPS, static QR payments).
- **Network Monitoring & Diagnostics**: Real-time SNMP device status, ping checks, bandwidth usage graphing, and uptime alerts across distribution nodes.
- **Support & Ticketing System**: Integrated customer support queue, automated SMS reminders, customer notification workflows, and field engineer dispatch records.
- **Reporting & Leadership Dashboards**: Real-time revenue insights, subscriber growth metrics, churn analytics, and SMS campaign managers.

## Key Technical Specifications

- **Deployment**: On-Premise Docker containers or Cloud Hosted.
- **Integrations**: RADIUS (FreeRADIUS/Custom), MikroTik RouterOS API, SNMP v2c/v3, TR-069 (GenieACS), REST APIs.
- **Database & Architecture**: PHP 8.3+, Laravel 11.x, Filament Administration Framework, MySQL/MariaDB.

## Official Pages & Documentation

- [Home Page](https://merosoftnepal.com/): Product overview and key capabilities.
- [Services & Modules](https://merosoftnepal.com/services): Detailed feature breakdown for billing, RADIUS, monitoring, and support.
- [About MeroSoft Nepal](https://merosoftnepal.com/about): Company history, mission, and ISP software development background since 2015.
- [ISP Case Studies](https://merosoftnepal.com/case-studies): Real-world deployments with Nepal ISPs (FiberWorld, MetroNet, Himalaya Online).
- [Client Testimonials](https://merosoftnepal.com/testimonials): Verified feedback from regional ISP operations leads.
- [Request a Demo](https://merosoftnepal.com/request-demo): Schedule an interactive product demonstration.
- [Contact Us](https://merosoftnepal.com/contact): Reach out to sales, technical support, and onboarding.

## Company Details

- **Company Name**: MeroSoft Nepal Pvt. Ltd.
- **Location**: Gokarneshwor-04, Patichaur, Kathmandu, Nepal
- **Phone**: +977-9801094543
- **Email**: merosoftnepal@gmail.com
- **Website**: https://merosoftnepal.com