Case Study
Fiberworld Communication: Faster Collections and Cleaner Operations
January 28, 2026
A growing ISP unified billing, support, and network visibility to reduce delays and improve collections.
Challenge: Fiberworld used separate systems for billing, ticketing, and network monitoring. Teams were duplicating work, and collections suffered when invoices were delayed.
Solution: MIMS unified customer billing, automated reminders, and provided a real-time network dashboard for the operations team.
- Centralized customer profiles, invoices, and payment status
- Automated SMS reminders for overdue accounts
- Network monitoring tied to support workflows
Outcome: The team reduced manual billing tasks and improved monthly collections while keeping support response time under control.
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