Privacy policy
This policy explains how MeroSoft Nepal collects, uses, and protects your information.
Contact
For questions about privacy, reach us at:
Last updated: February 10, 2026
By using our website or contacting our team, you agree to the practices described below.
Who this policy applies to
Applies to visitors, prospects, and customers engaging with MeroSoft Nepal.
This policy covers information collected through merosoftnepal.com, our sales and support channels, and any demos or onboarding activities related to MIMS. Client data processed inside MIMS is governed by customer agreements and separate data processing terms.
Information we collect
We only collect data needed to deliver services and respond to requests.
Information you provide
Contact details, company information, demo requests, support tickets, and any messages you send to our team.
Information we collect automatically
Basic usage data such as IP address, browser type, device information, pages visited, and timestamps, collected through standard analytics and server logs.
How we use your information
We use information to operate, improve, and secure our services.
Respond to requests
Handle inquiries, demos, onboarding, and support needs.
Deliver services
Provide access to MIMS, maintain accounts, and perform billing or contractual tasks.
Improve the platform
Analyze usage trends to enhance performance, reliability, and user experience.
When we share information
We do not sell personal information.
We may share information with trusted service providers who help us operate the website, deliver communications, or provide hosting and analytics. These providers are required to protect your data and only use it for the agreed purpose.
We may also share information if required by law, to enforce our agreements, or to protect the rights, safety, and security of MeroSoft Nepal and our customers.
Cookies and analytics
We use cookies to keep the site reliable and understand traffic.
Cookies help us remember preferences, measure site performance, and understand which pages are most useful. You can control cookies through your browser settings. Disabling cookies may reduce certain site functionality.
Data retention
We keep information only as long as needed.
We retain personal information for the duration required to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, it is deleted or anonymized.
Security practices
We protect information with administrative, technical, and physical safeguards.
We use access controls, encryption in transit where possible, monitoring, and internal policies to protect data. No system is 100% secure, so we encourage you to contact us if you suspect any issue.
Your choices
You can request access, updates, or deletion of your information.
You may contact us to review, update, or delete the personal information we hold about you. We may need to verify your identity before completing your request.
Cross-border transfers
We may process data where our teams and providers operate.
Our operations are based in Nepal, and we may use providers in other regions. By using our services, you understand that information may be processed outside your home country with appropriate safeguards.
Children's privacy
Our services are intended for business users, not children.
We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can remove it.
Changes to this policy
We may update this policy as our services evolve.
When changes are significant, we will update the effective date and post the revised policy here. We encourage you to review this page periodically.